20 Jobs in Norwich, CT
Unisys is Hiring a Service Management Analyst Near Norwich, CT
What success looks like in this role:
* Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. * Ensures contractual service support requirements are understood and managed. * Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. * Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement. * Presents operational and service level reports and explains service level support available to internal or external customers. * Facilitates Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc * Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. * Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed. * Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines * Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations * Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues * Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accuratelyYou will be successful in this role if you have:
* Bachelor's Degree and a minimum of 2 years of relevant experience or equivalent combination of education and work experience. * Basic understanding of ITIL V3 processes and principals. * Good verbal and written communication skills.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender IdentityJob Summary
Full Time
IT Outsourcing & Consulting
$65k-81k (estimate)
05/04/2024
07/03/2024
unisys.com
BLUE BELL, PA
15,000 - 50,000
1873
Public
PETER A ALTABEF
$1B - $3B
IT Outsourcing & Consulting
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About Unisys
Unisys is an American IT company that provides cloud, infrastructure management and security-centric solutions to commercial and financial sectors.
The job skills required for Service Management Analyst include Problem Solving, Written Communication, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Management Analyst positions, which can be used as a reference in future career path planning. As a Service Management Analyst, it can be promoted into senior positions as a Category Management Analyst that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Management Analyst. You can explore the career advancement for a Service Management Analyst below and select your interested title to get hiring information.
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